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Tag Archives for telephony

Inbound and Outbond Call from InSO

3G gives the ability to transfer both voice as well as non-voice based Data at a much faster level. While marketing 3G services, video telephony is famously referred as a killer application. 3G networks have not been upgraded from 2G networks and do not function on the same frequency spectrum. For 3G services new networks need to be fitted and new frequencies are allocated to the mobile operators.

At its most fundamental, a call center is nothing more than a workflow. The main distinction in call center specialization is the direction of that workflow: inbound or outbound. In one scenario, inbound, customers call in, the system prompts them for information, the call is routed to an appropriate person.

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Trough Telecommunication network we can make a one bigest Telemarketing business.  The success of telemarketing depends on key factors like:

1. The quality of the leads/prospects that are being targeted – Things such as age, sex, Geographic’s, and occupation can determine the quality of any lead list. The lead list generation has to be undertaken by someone that is knowledgeable of the market they are targeting. Lead brokers, networking agencies, press releases, and social networking are to name but a few ways to generate targeted lists.

2. The call center agent’s knowledge and the quality of the script – The call center agent is the heart and brain of any cold calling campaign. The agent has to have the ability to approach each individual customer differently, so that they can come up with a qualifying statement that will grab the leads attention. It is important for a call center agent to be able to give the right response when asked about why they are calling, and they need to be having the knowledge and confidence in the product they are representing.

3. The ability to handle rejections and objections – Agents have to be knowledgeable about the product they are selling so that they can counter any objections put forward by the customer. They have to believe and have confidence in that product so they can improvise in any situation. Outbound telemarketers need to have expertise in handling any objections put forward by the customer.

4. Sales Targets – Without a deadline or anything to aim for, a call center agent is likely to get to de-motivated. A target must be set or it is likely that nothing will be accomplished. Working towards a target and providing an incentive for reaching it will provide the call agent the motivation to succeed.

5. Goal and Mindset – Following on from sales targets, a company’s failure at setting a sales target or deadline for agents to achieve will ultimately lead to agent’s failure to perform. The agent also has to be trained adequately so that they know what they need to do to successfully produce sales and hit targets. The mindset of the sales agent should be that of “The next call is going to be a sale”. The agents have to be optimistic in every call.

Did you know……..

InSO provides world class inbound & outbound call center outsourcing services, offshore BPO & technical support, international telephone order taking & business answering services

under Mobile Internet

Third-generation Technology

3G is the short form used for third-generation technology. There are few technologies in the history of mankind where there has been so much hype, followed by so much dissapointment, but it looks like the 3G providers have finally got their act together in 2008, and have started delivering the 3G mobile broadband services that we have all been waiting for.

According to wikipedia definition:

3G is the third generation of mobile phone standards and technology, superseding 2G. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000. 3G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment. Additional features also include HSPA data transmission capabilities able to deliver speeds up to 14.4Mbit/s on the downlink and 5.8Mbit/s on the uplink.

The first country to start 3G service on a great scale was Japan where by 2005 nearly 40% of consumers used 3G network only. With 2G technology becoming outdated in Japan,almost all the 2G networks have now been shifted to 3G networks.

3G gives the ability to transfer both voice as well as non-voice based Data at a much faster level. While marketing 3G services, video telephony is famously referred as a killer application. 3G networks have not been upgraded from 2G networks and do not function on the same frequency spectrum. For 3G services new networks need to be fitted and new frequencies are allocated to the mobile operators.

When you sign up for a mobile broadband deal, you will usually be provided with a USB ‘dongle’ and a sim card. You will need to insert the SIM card into the dongle and then, when you plug it into your laptop it should self-install. The good thing about the USB dongle solution is that you can install it in a number of machines, so you could take it with you to a meeting and then give it to your partner when they are heading out to a meeting with their own laptop. You should get your business checks ready to get this new technology in your office connection. easy payment with payday loan

under 3G broadband

Broadband Connection

What is broadband? For those who wish to upgrade their internet service provide, this salient question may be the first thing that come to our minds. But the one important question should be: What can broadband do for me that dial-up can’t?

Broadband has been taking the internet service provider wars by storm. There are tremendous benefits for broadband that individuals and business are rapidly switching to this internet pipeline. Broadband is a form of telecommunications by which a broad range of frequencies is available to wire information. The most common forms of broadband are cable and DSL. With the advent of broadband, the dial-up modem is slowly being shunted aside. Here are a few reasons why more individuals and companies are switching to broadband.

Broadband is built for speed. Because of the wide range of frequencies available, data through the internet can be multiplexed, which allows the quick transfer and delivery of information. In fact, broadband on average is around 20 times faster than dial-up. Dial-up is usually 28-56 kilobits per second (kps) and broadband is around 1500kps.

Speed is important for content delivery, particularly media. For instance, media such as videos and music demand speeds for adequate streaming. Or even popular sites such as youtube.com require a fast connection. Games, such as online role-playing games, hog connection bandwidth to adequately play online.

Broadband provides users with more than just speed. One great advantage is that it’s always on and connected. In the world of dial-up, one needs to connect through a phone line. So to connect you must dial-up, get a “handshake” and wait for the connection to be available. This process could take up to one minute, or even more, causing frustration. With broadband, there is no attempt to dial-up to the server. As long as the physical connection is maintained, the connection does not need to be dialed up. All one needs to do is have the computer connected via a LAN cable, or wireless.

This alternative service also frees up your home phone. Sometimes with dial-up, the phone line competes with the dial-up line. As such, users can only use the phone line one at a time. With broadband, access is kept separate; which means that you can still maintain a dedicated phone line. Who would want to lose important phone calls?

Can you save money with this broadband? Most will think that broadband might be a little costly; indeed, it is. However, this service does allow for Voice Over Internet Protocol (VOIP) for a cheap price. VOIP is a cost-effective way to provide IP telephony services through the delivery of voice information over the Internet. In other words, VOIP can replace your normal telephone. Some save over 50% of their phone bills with a VOIP subscription.

If you have more than one computer, you can find that it’s not easy to share a dial-up line. Usually, only one computer can use the same line. Broadband, however, allows more than one connection. In fact, there’s really no limit at all as long as bandwidth isn’t full. Dial-up may require additional lines, if there is more than one computer needing access.

Broadband provides many advantages over dial-up. Although you’ll pay a premium for its service, the benefits outweigh the costs for most people.

under 3G broadband, Mobile Internet, Satelite Broadband