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Inbound and Outbond Call from InSO

3G gives the ability to transfer both voice as well as non-voice based Data at a much faster level. While marketing 3G services, video telephony is famously referred as a killer application. 3G networks have not been upgraded from 2G networks and do not function on the same frequency spectrum. For 3G services new networks need to be fitted and new frequencies are allocated to the mobile operators.

At its most fundamental, a call center is nothing more than a workflow. The main distinction in call center specialization is the direction of that workflow: inbound or outbound. In one scenario, inbound, customers call in, the system prompts them for information, the call is routed to an appropriate person.

inso

 

Trough Telecommunication network we can make a one bigest Telemarketing business.  The success of telemarketing depends on key factors like:

1. The quality of the leads/prospects that are being targeted – Things such as age, sex, Geographic’s, and occupation can determine the quality of any lead list. The lead list generation has to be undertaken by someone that is knowledgeable of the market they are targeting. Lead brokers, networking agencies, press releases, and social networking are to name but a few ways to generate targeted lists.

2. The call center agent’s knowledge and the quality of the script – The call center agent is the heart and brain of any cold calling campaign. The agent has to have the ability to approach each individual customer differently, so that they can come up with a qualifying statement that will grab the leads attention. It is important for a call center agent to be able to give the right response when asked about why they are calling, and they need to be having the knowledge and confidence in the product they are representing.

3. The ability to handle rejections and objections – Agents have to be knowledgeable about the product they are selling so that they can counter any objections put forward by the customer. They have to believe and have confidence in that product so they can improvise in any situation. Outbound telemarketers need to have expertise in handling any objections put forward by the customer.

4. Sales Targets – Without a deadline or anything to aim for, a call center agent is likely to get to de-motivated. A target must be set or it is likely that nothing will be accomplished. Working towards a target and providing an incentive for reaching it will provide the call agent the motivation to succeed.

5. Goal and Mindset – Following on from sales targets, a company’s failure at setting a sales target or deadline for agents to achieve will ultimately lead to agent’s failure to perform. The agent also has to be trained adequately so that they know what they need to do to successfully produce sales and hit targets. The mindset of the sales agent should be that of “The next call is going to be a sale”. The agents have to be optimistic in every call.

Did you know……..

InSO provides world class inbound & outbound call center outsourcing services, offshore BPO & technical support, international telephone order taking & business answering services

under Mobile Internet

Mobile Internet For Your Car

So, you just finished watching MTV’s “Pimp Your Ride” and you need to add a little something different to make your car stand out from the crowd. What can you do? How about adding Mobile Internet to your vehicle. It is not as hard or expensive as you might think.

Here is what is needed

Mobile Router:

This is similar to a typical home router with one exception. It uses a Sprint Mobile Broadband Card to provide the internet, allowing you to use it anywhere, even in motion! It converts a Mobile Broadband Card into a Wi-Fi signal that up to 5 laptops can use at the same time. One of the best options for this would be the CradlePoint PHS300 or the CTR500 Mobile Router. Why? These are some of the smallest (about the size of a wallet) mobile routers on the market and are well under $200. The PHS300 is even battry powered so you don’t even need to plug it in! For the other models, just plug an inverter into the cigarette lighter and the unit is now powered up and ready to surf the internet, even while driving down the road at 75 MPH. Of course, that would be for the passengers to enjoy, not the driver!

Mobile Broadband Service:

This is the increasingly popular Mobile Internet service that Sprint, Verizon and others are now selling. For just $59.99 a month, Sprint and Verizon offer high speed internet access anywhere in the USA. These services can be used directly in a laptop for one user, or in this case, directly into the Mobile Router so that multiple users can tap into the same card at the same time.

Laptop:

This one is quite obvious, but there are two ways to connect the laptop to the Mobile Router. One is with an Ethernet cable direct from the router to the computer. The second way would be to just connect through wi-fi. As long as the laptop has built-in wireless, as all newer laptops do, the laptop will find the wi-fi signal the Mobile Router is producing.

Extras:

If extra range is needed on your Mobile Internet set-up, or if the vehicle is often in remote areas there are two products that can greatly increase your performance. The first is an external Antenna. All the current Mobile Broadband Cards have ports to attach these antennas, enabling a more powerful antenna to boost the signal and thus the performance of the card. Amplifiers are even more beneficial. These devices add up to 3 watts of power to the Antenna, which can turn a very weak signal into an average or even strong signal. Not only will these add-ons help your performance, but they will add a bit of the “WOW” factor when people are admiring your unique vehicle.

under Mobile Internet

Mobile Internet Satellite Broadband – chapter 3

Back in 1999 when we beta tested the first wireless mobile office with satellite broadband Internet we had something that no one lese had. Today you can buy these systems for $5,500 fully installed on any RV. We probably had $10,000 in the first system and we had mobile satellite number 34. Today there are thousands of systems out there. Continuing the beta testing story of the first broadband satellite internet system.

It appears the Canadian based companies for obvious reasons are gaining fast while the US companies were hampered by the FCC in the last few years, forcing communications to move out of the country, yet the customer bases will be here and many of these companies will have 50K subscribers in no time, and the US mighty powerhouses will end up with all the technology and hardware through acquisitions or set up new systems in the coming years with higher capabilities. But do not count out the GM Hughes Team, Craig McCaw (he is a lifer when it comes to passion of the industry) and of course Lockheed and Microsoft. Teledesic, and the other recent alliances and projects prove that the world will be more than united and on the same page it will be doing so in real time. Expect the human rights violations of yesterday to disappear in all nations, religion to be put in check and knowledge to be the universal truth. I would like to thank; John Kettlewell, Jon Haugan, Steven Genuser, Stacy, Allen, Steve Ford WB8IMY, Michael Tavern, Frank Morring, Kim Komando and a few other writers, researchers and industry insiders for all the data in our research. We have scoured over 20 magazines for the last year for bits and pieces of the puzzle and personally visited all kinds of people around the US for this input.

We at WashGuys are sitting on the latest and greatest technologies on this Planet. We will always be on the leading edge of anything that makes us great. And when we say us, we mean all of the US, but of course this costs the big bucks and we like out electronic toys, but it is not for everyone. Okay back to the talk. TracNet is another purely Internet Based satellite service and has download speeds of 400kbps, but since it is not directly two way it’s upload speed is 14.4 Mbps on a cell phone or at 9600 through the satellite, bummer, but it works no matter where you are in the US. Truck drivers like this one a lot. It also works about 100 miles from the coastline in a boat and is good on yachts. Many high-end motor homes have this system too. TrackNet uses the 802.11b wireless standard WiFi; this is at 11Mbps, same as an Ethernet network. The cool thing about this system is you can be outside on the grass in a park doing you work as long as you have the server in your car with the Trac net antenna set up. Of course you need some space for all this but the size of this technology is getting smaller and the price is coming down too. Right now this system costs about $6K. It uses the ExpressVu Bell Satellite and it requires a 14-inch antenna. Let me know if you want to see what the dome looks like. This will cost an additional $3,000. Cost is $ .99 per minute and after 900 minutes it is only $ .79 per minute. MotoSat System, 12Kbs on down load and 1.28Kbs on uplink all satellite, no cell phones unlimited use for $79 per month. Hell you can even watch TV on the damn thing.

Got to love the diehards from GM Hughes Spin off. What’s the catch? A 39 inch antenna, not exactly transportable or brief-casable. DataStorm it is called. Our WashGuy Command Center antenna is 42 inches high and 39 inches across in an ellipse shape. We believe the next wave of technology is where it is at however and predict this to be in place where WiFi is sitting on top of every billboard in the US for uplink and the antennas are 5 inches high and self tracking the downlink from the satellite and with this technology and user codes each company can help America track terrorists and once a terrorist is coded like a whale that has been tagged, you always know where he is. When will this be? Not long. Give it three, maybe four years or so tops, five if the FCC does not see it’s obvious value.

Another system, which may enter the market, is GE Capitals Americom Communications Unit. Our founder met the president of Americom once, about 8 years ago, interesting guy. Societe Europeene Des Satellite (SES) added these satellites to its 28 owned and 13 satellites that it has an interest in. Why? To have a piece at the broadband seamless global conductivity market. This was talked about in April 2 issue of Aviation Week and Space technology. This means that SES will also control AsiaSat and Embratel’s Brazil StarOne. Other articles to tell the history of this whole thing are; Nov 13 2000 AW&SPT and AW&SPT of July 24,2000. SES maybe the most profitable in the entire sector due to the contract backlogs of 6.4 Billion as of June 2001. So now what will they do with others entering the markets? It appears GE was smart to sell and now needs to get back into the game somehow. I see the coming of a new age. Where information, innovation, security, safety, will change the world. And just imagine the power it will give to all the research going on in the World. Very cool. Car Wash Guys are in close contact with these technologies so we can put a small antenna on every until and address the entire company and every crew in it every morning of everything going on by way of satellite video conferencing. WOW, we are almost here.

And that is the story of our Beta Test Project and we are glad to be a part of Communications History and we have now tested the satellite system in every city in the United States over 10,000 people. Think about it.

under Mobile Internet, Satelite Broadband

Mobile Internet Satellite Broadband – chapter 1

Being on the road has its advantages; the freedom is the biggest one. One draw back was the Internet Service, but having done much study on the mobile Internet Satellite Systems and future technologies; I was able to become a beta tester of the MotoSat system in 1999. I have used the system ever sense.

My company, the Car Wash Guys had joined forces with a Strategic Alliance of GM Hughes Satellite Division to beta test the First Fully Self contained, fully Networked Mobile Corporate Office, taking advantage of the newest in WiFi technology. We were the first in the world to have this powerful capabilities which at the time nearly blew away the Pentagon’s Performance with their 77 million dollar investment and Iridium Bailout.

Mobile Corporate Offices are the Wave of the future, where Network Centric Warfare (Net-Centric) in the marketplace combined with strategic mobile command centers used to create a network of networks, which will eventually dominate all of their market sectors. Corporate Giants are slowly learning the game is changing. And we are the ones teaching them. We are the leaders in technology and they will have to learn the hard way. Car Wash Guys are leading everyone’s industry this time. As far as the car wash industry is concerned we left them in the dust a decade ago. Today we use 20 times less water, a third of the labor and spend less than a tenth of the capital to do it. We now have much bigger fish to fry as we go for the gold. To work with this technology you must move your business at the speed of thought.

We at our Bravo research team of WashGuys, had been studying the newest in satellite technologies. Most of our recent studies have been on satellite data transmissions and as many of you know we have become very knowledgeable over the years with satellite communications, I happened to live next door in Malibu from a physicist who worked at the Rockwell Research Center in Thousand Oaks CA. First we would like to talk about actually data transmission speeds and problems associated with relays and problems of security of data when data jumps from satellite to satellite or from satellite to ground. Also with the problems of relay where any and all data can be recorded. As everyone knows the Pentagon bailed out the Iridium project, which is good since we have learned so much from this. The 75 million dollar contract helped pay the bills of 7 million a month including the 40 million per year to Boeing who flies the satellites. Iridium was nice in that it covered the whole Earth, all oceans and remote areas, with spare satellites ready just in case. Iridium had 66 satellites in orbit in use at about 485,000 up. Very close and helps with data lag associated with satellites which is normally a half second or more. The data can be transmitted at 1Mbs, which is slow considering the Wash Guys data transmission capabilities of 10-12.265 Mps up load and the 1Mbs download, faster than that of the US Department of Defense. The other problem we see with their system is the relay in Tempe, AZ home of Motorola, which is unsafe due to the newest wave of possible terrorist devices such as the brief case electronic impulse devises which work from building tops and could easily destroy its relay station. This is why other systems, which are not voice systems and generally web based and data use satellites are much better such as the Globalstar System.

With Globalstar, which is in debt and filed bankruptcy, due to small amount of debt to Qualcomm who is also in trouble and Loral, it may cease to exist. EuroCom has a neat system, which is used in the shipping industry and there is an interesting article in Professional Mariner this month about them and a few others. It is similar to Imersat and supports PBX and PABX systems on ships. Of course the bent pipe approach by GlobalStar is worth considering its 48 operational satellites and the four spares. Only real problem is the range of 70 degrees north to 60 degrees south. And also the gaps if you let’s say in the middle of the ocean at sea level in the South Atlantic and or middle of the Pacific. Several satellites can transmit the coded signal but unlike the Iridium system the Satellites do not talk to themselves. But all in all Global Star data transmissions are still about 9.6 KBPS and actually slightly less than the Iridium system, which does not have the lapse in service.

The Iridium of course is the Arthur C. Clark theory in practice and is worthy of note; the big problem right now with data transmission is the problems with direct sight to satellite, which we have encountered. Hard for submarines, and below decks on vessels or in buildings. Good for catching bad guys who have to go out in the open to use the phone, they do not work in caves either. Iridium like all of Microsoft software has triple redundancy, and uses CDMA technologies to gateway the data from transmission point into the terrestrial system. Inmarsat Systems include the I-4 system, which can transmit data at 432 MBPS turns out to be excellent for things like video conferencing. The newest satellites by Inmarsat are said to be able to 10 times more communications than the current ones. Since the Inmarsat satellites are at 22,300 miles up three satellites cover the Earth with 3 back-ups. But remember with that altitude there is a time delay. You will notice this when you see video feed from the Middle East Wars on live broadcasts on TV, CNN.

under Mobile Internet, Satelite Broadband

Develop A Better Mobile Internet

As mobile devices with Internet capabilities become more popular, the need for a more functional browser system is necessary. Netbiscuits has bounced on this demand and instituted its inaugural software platform, which supports Adobe Flash and AJAX technologies, enabling developers to create a new and better experience for mobile Internet users. This new development has the ability to “deliver high-quality, tailored Web experiences that incorporate mobile advertising and shopping on virtually any mobile device.” With Netbiscuits’s latest platform, mobile Internet users can begin to experience the Web like they would on a PC, which is great news for mobile advertisers.

The Netbiscuit innovation eradicates many of the challenges presented to Mobile Internet advertisers and users alike. Now, all content is perfectly formatted and can be shared on any device throughout the globe, on any network. Essentially, Netbiscuit provides developers a “toolkit” to produce various Mobile Internet applications such as “mobile advertising landing pages, content shops, audio and video downloads and more.” The high-quality content makes using the Mobile Internet more enjoyable and thus will attract a greater audience.

Netbiscuits was developed by Dynetic Solutions and is aimed at bringing new advertising techniques to the mobile phone. This is especially important in the mobile marketing arena, as mobile phones with Internet capabilities become the norm rather than the exception.

Consumers are continually looking to use there phones to make life easier. From a survey conducted by Techcrunch.com, the main thing that consumers are looking for out of there smartphones is to be able to retrieve email, depleting the necessity to always be checking the internet via portable labtop or desktop. The second factor was social networking and retrieving information via sites like facebook, myspace, etc. These factors alone display the necessity to be integrating functional browsers on all new cell phone devices.

Brandon Bornancin is the Founder and Chief Executive Officer of EnMobile, a full-service innovative and strategic mobile marketing agency specializing in creative mobile technology and platforms. He is an expert in mobile marketing, buzz marketing, social media, public relations, advertising, and entrepreneurship. Mr. Bornancin is responsible for his agencies mission, vision, and market leadership. He continually works to improve consumer interaction and communication via mobile marketing and mobile advertising. As a recognized expert in the development of mobile marketing campaigns and software, Mr. Bornancin works directly with fortune 500 companies to create one-on- one marketing tactics and services that are easy to use and work to help clients improve their return on investment.

under Mobile Internet